I stayed here for a conference taking place in the hotel, which made it very convenient. If not for this and for it being a business expense, I would not stay in this hotel.
Pros: Decent room, very comfy bed, nice city views. Convenient Starbucks inside and lots of places to sit and work.
Cons: $60/night valet in addition to the already expensive room. There were visible tears and stains on the carpet, a visible hole in my wall where the phone plugged in, and very worn furniture. The expensive buffet breakfast was no better than a free one at a 3-star hotel. The a/c in my room was either full on or full off, no in-between. Food deliveries - while the hotel did have a dedicated space for guests to receive food deliveries, and while I found out later that they also provide plastic utensils and cardboard to-go containers at the bar, it would be so much more helpful to place these directly by the food delivery space.
I understand that Westin is a higher-end hotel name and with that comes a higher price, but that higher-end feel is not there in the rooms or hallways. Overall, this hotel has location and convenience going for it, but the value is definitely not there, and in my opinion, does a disservice to the Westin brand.
Alejandro Perez
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December 23, 2025
We had a confirmed reservation for tonight at The Westin Peachtree Plaza, but due to travel delays we arrived just before 2:00 a.m. What followed was one of the most unacceptable hotel experiences I’ve ever had.
We were informed that the property was “updating their system” and that no guests could be checked in for approximately two hours, meaning my wife and three young children were expected to wait until 4:00 a.m. with no meaningful accommodation, solution, or sense of urgency.
System maintenance may be unavoidable—but failing to plan for overnight arrivals at a major Westin property is an operational failure, not a guest problem. There was no proactive communication, no alternate check-in process, no temporary room access, no offer of compensation, and no empathy for a family arriving in the middle of the night.
This is not the level of service expected from a Westin or from a Marriott-branded hotel. Overnight travelers exist. Families exist. Emergencies exist. A two-hour shutdown with no contingency plan is simply inexcusable.
I strongly urge hotel leadership and Marriott corporate to review overnight operations, staff training, and system-maintenance policies. No family with a valid reservation should ever be left waiting at 2:00 a.m. because of poor internal planning.
Extremely disappointed, and I will think twice before booking this property again unless meaningful changes are made.
Mackenzie (Kenzie)
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November 06, 2025
Rooms were of good quality, except there wasn’t any body wash provided to me. Keys would not work on certain elevators, but not all of them (even when the elevators went to my floor) the badge just wouldn’t scan on the same two elevators. It was nice how there is a Starbucks in the lobby. The pool was great! The gym was nice. Conference rooms were also nice. They have a luggage storage area downstairs. Although I didn’t park, parking is wildly overpriced. There wasn’t a fridge in my room but a temperature controlled lower than room temperature unit, keeping items at 50 degrees. Lastly, I paid ahead of time for a reservation. When checking in, hey said they didn’t have a king bed left which is odd because I already paid for it/reserved it. The hotel offers “complimentary WiFi” but you need to make an account in order to utilize it in your room. Otherwise, a very bad WiFi connection is $15/day. Lastly, the location is very central offering several restaurant selections and good variety.
Yoshisha Johnson
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October 13, 2025
I stayed at The Westin Peachtree Plaza from Sunday to Tuesday. I’ve stayed at this hotel a few years ago and had a great experience, which is why I chose to return. Unfortunately, this visit didn’t quite measure up to my last stay.
The bathroom is very small, and the shower head and controls are poorly positioned — making it hard to get good water pressure and coverage. The bathroom towels were also extremely rough, almost as if they hadn’t been properly dried. On top of that, there were no coffee condiments or cups provided in the room for the morning, which was disappointing.
The furniture in the room is noticeably worn and really needs updating (see photos). Additionally, the outlets for charging electronics are either difficult to reach or lacking, which made it inconvenient to keep devices powered. For the price point, I expected the in-room experience to match the reputation of the hotel.
On a positive note, the view was beautiful and exactly what I paid extra for. However, I’d prefer to have both the view and the room amenities be equally enjoyable. A few updates and adjustments would make this property shine again.
keri scaggs
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December 22, 2025
Last weekend a friend and I stayed here for a game at State Farm. From the moment we arrived until we left, the service was stellar (except for one instance - which I'll get to in a moment). Everyone was super friendly, the place was clean even though the property has been around for a really long time. They are working on upgrades, but the beds and showers were fab. The only negative encounter was when I was waiting to speak to the gal in the Bonvoy Platinum line about getting change. Another employee walked up and said she could help me in another line. When I asked about the change, she said I could go to Starbucks, the valet line or the cafe. I explained I wanted to tip some of the employees, and she sternly said "I told you where you could get change and those are your options." It caught me so off-guard, that I stood there for a moment and walked away. As I did, she sharply said "THANK YOU" in a tone that was beyond passive-aggressive. So bizarre and out of character for what was a delightful stay. The culture there seems really good, and I hope to return.
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I stayed here for a conference taking place in the hotel, which made it very convenient. If not for this and for it being a business expense, I would not stay in this hotel. Pros: Decent room, very comfy bed, nice city views. Convenient Starbucks inside and lots of places to sit and work. Cons: $60/night valet in addition to the already expensive room. There were visible tears and stains on the carpet, a visible hole in my wall where the phone plugged in, and very worn furniture. The expensive buffet breakfast was no better than a free one at a 3-star hotel. The a/c in my room was either full on or full off, no in-between. Food deliveries - while the hotel did have a dedicated space for guests to receive food deliveries, and while I found out later that they also provide plastic utensils and cardboard to-go containers at the bar, it would be so much more helpful to place these directly by the food delivery space. I understand that Westin is a higher-end hotel name and with that comes a higher price, but that higher-end feel is not there in the rooms or hallways. Overall, this hotel has location and convenience going for it, but the value is definitely not there, and in my opinion, does a disservice to the Westin brand.
We had a confirmed reservation for tonight at The Westin Peachtree Plaza, but due to travel delays we arrived just before 2:00 a.m. What followed was one of the most unacceptable hotel experiences I’ve ever had. We were informed that the property was “updating their system” and that no guests could be checked in for approximately two hours, meaning my wife and three young children were expected to wait until 4:00 a.m. with no meaningful accommodation, solution, or sense of urgency. System maintenance may be unavoidable—but failing to plan for overnight arrivals at a major Westin property is an operational failure, not a guest problem. There was no proactive communication, no alternate check-in process, no temporary room access, no offer of compensation, and no empathy for a family arriving in the middle of the night. This is not the level of service expected from a Westin or from a Marriott-branded hotel. Overnight travelers exist. Families exist. Emergencies exist. A two-hour shutdown with no contingency plan is simply inexcusable. I strongly urge hotel leadership and Marriott corporate to review overnight operations, staff training, and system-maintenance policies. No family with a valid reservation should ever be left waiting at 2:00 a.m. because of poor internal planning. Extremely disappointed, and I will think twice before booking this property again unless meaningful changes are made.
Rooms were of good quality, except there wasn’t any body wash provided to me. Keys would not work on certain elevators, but not all of them (even when the elevators went to my floor) the badge just wouldn’t scan on the same two elevators. It was nice how there is a Starbucks in the lobby. The pool was great! The gym was nice. Conference rooms were also nice. They have a luggage storage area downstairs. Although I didn’t park, parking is wildly overpriced. There wasn’t a fridge in my room but a temperature controlled lower than room temperature unit, keeping items at 50 degrees. Lastly, I paid ahead of time for a reservation. When checking in, hey said they didn’t have a king bed left which is odd because I already paid for it/reserved it. The hotel offers “complimentary WiFi” but you need to make an account in order to utilize it in your room. Otherwise, a very bad WiFi connection is $15/day. Lastly, the location is very central offering several restaurant selections and good variety.
I stayed at The Westin Peachtree Plaza from Sunday to Tuesday. I’ve stayed at this hotel a few years ago and had a great experience, which is why I chose to return. Unfortunately, this visit didn’t quite measure up to my last stay. The bathroom is very small, and the shower head and controls are poorly positioned — making it hard to get good water pressure and coverage. The bathroom towels were also extremely rough, almost as if they hadn’t been properly dried. On top of that, there were no coffee condiments or cups provided in the room for the morning, which was disappointing. The furniture in the room is noticeably worn and really needs updating (see photos). Additionally, the outlets for charging electronics are either difficult to reach or lacking, which made it inconvenient to keep devices powered. For the price point, I expected the in-room experience to match the reputation of the hotel. On a positive note, the view was beautiful and exactly what I paid extra for. However, I’d prefer to have both the view and the room amenities be equally enjoyable. A few updates and adjustments would make this property shine again.
Last weekend a friend and I stayed here for a game at State Farm. From the moment we arrived until we left, the service was stellar (except for one instance - which I'll get to in a moment). Everyone was super friendly, the place was clean even though the property has been around for a really long time. They are working on upgrades, but the beds and showers were fab. The only negative encounter was when I was waiting to speak to the gal in the Bonvoy Platinum line about getting change. Another employee walked up and said she could help me in another line. When I asked about the change, she said I could go to Starbucks, the valet line or the cafe. I explained I wanted to tip some of the employees, and she sternly said "I told you where you could get change and those are your options." It caught me so off-guard, that I stood there for a moment and walked away. As I did, she sharply said "THANK YOU" in a tone that was beyond passive-aggressive. So bizarre and out of character for what was a delightful stay. The culture there seems really good, and I hope to return.