Once a 4-star hotel, this property is now in serious need of a major renovation. I genuinely love the late-1970s architecture, so I appreciate that aspect and wish the hotel would lean into that. Unfortunately, the rooms and common areas are extremely worn and dated...more early-2000s, and I’ve stayed in 2-star motels that were in better condition.
The shower had strong water pressure (a definite plus), but the drain was clogged, and the room frequently smelled like sewer gas. Top sheets for the beds are not large enough.
The Sundial Bar was fun and not crowded, even during an otherwise busy stay. The pool area is nice, though almost comically hidden.
Be aware that anything sent to you at the hotel is routed through the on-site FedEx location, with additional fees ranging from $10–$30. Housekeeping also removed a personal pillow during our stay, which was disappointing.
This could be a great hotel with a significant update. The service, location, and views are all nice - when the windows aren’t completely fogged, which they were for most of our stay. Overall, decent, but don’t expect a 4-star experience.
Mackenzie (Kenzie)
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November 06, 2025
Rooms were of good quality, except there wasn’t any body wash provided to me. Keys would not work on certain elevators, but not all of them (even when the elevators went to my floor) the badge just wouldn’t scan on the same two elevators. It was nice how there is a Starbucks in the lobby. The pool was great! The gym was nice. Conference rooms were also nice. They have a luggage storage area downstairs. Although I didn’t park, parking is wildly overpriced. There wasn’t a fridge in my room but a temperature controlled lower than room temperature unit, keeping items at 50 degrees. Lastly, I paid ahead of time for a reservation. When checking in, hey said they didn’t have a king bed left which is odd because I already paid for it/reserved it. The hotel offers “complimentary WiFi” but you need to make an account in order to utilize it in your room. Otherwise, a very bad WiFi connection is $15/day. Lastly, the location is very central offering several restaurant selections and good variety.
Morgan Middleton
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January 04, 2026
If you’re paying $400-$600+ a night to stay a the Westin, I expect top tier cleanliness and service. I have traveled all over the world; Dubai, Paris, Thailand, the Caribbean, you name it and have stayed in hotels way cheaper with much better cleaning. The only thing you’re paying for here is the view.
White liquid substance in the elevators, condom wrapper remains in the hallway, Starbucks was closed at 2pm when they aren’t supposed to close until the late evening, our first room shower water was lukewarm, and the second shower drain was clogged. I had to walk to Dunkin 5 mins away for an iced coffee and felt uncomfortable due to the amount of addicts and homeless men on the streets as a woman because for whatever reason Starbucks decided to shut their store inside of the hotel down. I asked the help desk and they were even unaware.. they simply said “oh… they must’ve left early”.
What in Gods name are we paying so much money for? I would like to continue the relationship with the Westin and continue booking with you all; as my fiancé and I are world travelers, but please step it up and give people what they pay for. My friends stayed at the Hilton down the street and the rooms were much cleaner and updated. Clearly management here is not doing their job. And before you guys comment and say that I did not stay, my booking was under the last name Ellis & I was her guest. The cleanliness of this place is absolutely unacceptable.
The good things I would say is that the views are awesome and the express services was very accommodating & the gym was also nice.
I’m an Atl native and have been to many of our hotels in the city and this one was greatly disappointing. I hope this can be rectified.
Sarah Neikam
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November 10, 2025
I stayed here for a conference taking place in the hotel, which made it very convenient. If not for this and for it being a business expense, I would not stay in this hotel.
Pros: Decent room, very comfy bed, nice city views. Convenient Starbucks inside and lots of places to sit and work.
Cons: $60/night valet in addition to the already expensive room. There were visible tears and stains on the carpet, a visible hole in my wall where the phone plugged in, and very worn furniture. The expensive buffet breakfast was no better than a free one at a 3-star hotel. The a/c in my room was either full on or full off, no in-between. Food deliveries - while the hotel did have a dedicated space for guests to receive food deliveries, and while I found out later that they also provide plastic utensils and cardboard to-go containers at the bar, it would be so much more helpful to place these directly by the food delivery space.
I understand that Westin is a higher-end hotel name and with that comes a higher price, but that higher-end feel is not there in the rooms or hallways. Overall, this hotel has location and convenience going for it, but the value is definitely not there, and in my opinion, does a disservice to the Westin brand.
Cherise Johnson - MS
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December 31, 2025
The stay was great! The room was very clean, and the common areas were always in good condition. I was MOST impressed with the service from MOSES (bartender in the lounge). As my daughter and I sat down (in an area where a server normally takes care of patrons) to place our order, there was no server on duty at the time. MOSES stepped in, explained the situation and graciously took our order. He went beyond what was required and gave us excellent service. My daughter and I were very grateful and truly appreciated his service. (Please note we left a generous tip but MOSES had gone on break, so we are hopeful that the server who was then on duty gave it to him) We later returned to get hot water for tea and once again MOSES stepped in and assisted us. It was truly a pleasure to meet MOSES and if there is a reward for having great service and getting your name in a review, it should ABSOLUTELY go to MOSES!
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Once a 4-star hotel, this property is now in serious need of a major renovation. I genuinely love the late-1970s architecture, so I appreciate that aspect and wish the hotel would lean into that. Unfortunately, the rooms and common areas are extremely worn and dated...more early-2000s, and I’ve stayed in 2-star motels that were in better condition. The shower had strong water pressure (a definite plus), but the drain was clogged, and the room frequently smelled like sewer gas. Top sheets for the beds are not large enough. The Sundial Bar was fun and not crowded, even during an otherwise busy stay. The pool area is nice, though almost comically hidden. Be aware that anything sent to you at the hotel is routed through the on-site FedEx location, with additional fees ranging from $10–$30. Housekeeping also removed a personal pillow during our stay, which was disappointing. This could be a great hotel with a significant update. The service, location, and views are all nice - when the windows aren’t completely fogged, which they were for most of our stay. Overall, decent, but don’t expect a 4-star experience.
Rooms were of good quality, except there wasn’t any body wash provided to me. Keys would not work on certain elevators, but not all of them (even when the elevators went to my floor) the badge just wouldn’t scan on the same two elevators. It was nice how there is a Starbucks in the lobby. The pool was great! The gym was nice. Conference rooms were also nice. They have a luggage storage area downstairs. Although I didn’t park, parking is wildly overpriced. There wasn’t a fridge in my room but a temperature controlled lower than room temperature unit, keeping items at 50 degrees. Lastly, I paid ahead of time for a reservation. When checking in, hey said they didn’t have a king bed left which is odd because I already paid for it/reserved it. The hotel offers “complimentary WiFi” but you need to make an account in order to utilize it in your room. Otherwise, a very bad WiFi connection is $15/day. Lastly, the location is very central offering several restaurant selections and good variety.
If you’re paying $400-$600+ a night to stay a the Westin, I expect top tier cleanliness and service. I have traveled all over the world; Dubai, Paris, Thailand, the Caribbean, you name it and have stayed in hotels way cheaper with much better cleaning. The only thing you’re paying for here is the view. White liquid substance in the elevators, condom wrapper remains in the hallway, Starbucks was closed at 2pm when they aren’t supposed to close until the late evening, our first room shower water was lukewarm, and the second shower drain was clogged. I had to walk to Dunkin 5 mins away for an iced coffee and felt uncomfortable due to the amount of addicts and homeless men on the streets as a woman because for whatever reason Starbucks decided to shut their store inside of the hotel down. I asked the help desk and they were even unaware.. they simply said “oh… they must’ve left early”. What in Gods name are we paying so much money for? I would like to continue the relationship with the Westin and continue booking with you all; as my fiancé and I are world travelers, but please step it up and give people what they pay for. My friends stayed at the Hilton down the street and the rooms were much cleaner and updated. Clearly management here is not doing their job. And before you guys comment and say that I did not stay, my booking was under the last name Ellis & I was her guest. The cleanliness of this place is absolutely unacceptable. The good things I would say is that the views are awesome and the express services was very accommodating & the gym was also nice. I’m an Atl native and have been to many of our hotels in the city and this one was greatly disappointing. I hope this can be rectified.
I stayed here for a conference taking place in the hotel, which made it very convenient. If not for this and for it being a business expense, I would not stay in this hotel. Pros: Decent room, very comfy bed, nice city views. Convenient Starbucks inside and lots of places to sit and work. Cons: $60/night valet in addition to the already expensive room. There were visible tears and stains on the carpet, a visible hole in my wall where the phone plugged in, and very worn furniture. The expensive buffet breakfast was no better than a free one at a 3-star hotel. The a/c in my room was either full on or full off, no in-between. Food deliveries - while the hotel did have a dedicated space for guests to receive food deliveries, and while I found out later that they also provide plastic utensils and cardboard to-go containers at the bar, it would be so much more helpful to place these directly by the food delivery space. I understand that Westin is a higher-end hotel name and with that comes a higher price, but that higher-end feel is not there in the rooms or hallways. Overall, this hotel has location and convenience going for it, but the value is definitely not there, and in my opinion, does a disservice to the Westin brand.
The stay was great! The room was very clean, and the common areas were always in good condition. I was MOST impressed with the service from MOSES (bartender in the lounge). As my daughter and I sat down (in an area where a server normally takes care of patrons) to place our order, there was no server on duty at the time. MOSES stepped in, explained the situation and graciously took our order. He went beyond what was required and gave us excellent service. My daughter and I were very grateful and truly appreciated his service. (Please note we left a generous tip but MOSES had gone on break, so we are hopeful that the server who was then on duty gave it to him) We later returned to get hot water for tea and once again MOSES stepped in and assisted us. It was truly a pleasure to meet MOSES and if there is a reward for having great service and getting your name in a review, it should ABSOLUTELY go to MOSES!