Rooms are very squshy, the bathroom was extremely small, you could sit on the toilet: touch the sink, the shower, and the door all at once.
The rooms need to renovoated as well as the hotel, it's dated, and expensive for what you don't get to enjoy. The observatory viewing floor on 72 was closed and had no time frame of when it would reopen, another disappointment. We were there for 4 days and we had no hot water, we called and talked to the front desk everyday, the Westin staff always mentioned maintenance was on their way... maybe the maintenance crew was coming from Marriott headquarters in Maryland to ATL¿¡ The front desk staff mentioned that the management staff was unavailable for 4 days to discuss this issue with us and the hotel was fully booked so their were no rooms for the Westin to move us into! The sheets were dirty and stained, our bathroom sink was cracked. Plus our refrigerator was broken, it wouldn't get cold, the housekeeping staff verified it was broken. Overall another dilapitating overpriced Marriott property!!!
The front desk couldn't offer us money back for our stay as management wasn't available to approve the reimbursement. Once again a disappointment from a $80 billion company.
Thank you, Marriott for a horrible stay in ATL!!!
David Andora
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January 20, 2026
Once a 4-star hotel, this property is now in serious need of a major renovation. I genuinely love the late-1970s architecture, so I appreciate that aspect and wish the hotel would lean into that. Unfortunately, the rooms and common areas are extremely worn and dated...more early-2000s, and I’ve stayed in 2-star motels that were in better condition.
The shower had strong water pressure (a definite plus), but the drain was clogged, and the room frequently smelled like sewer gas. Top sheets for the beds are not large enough.
The Sundial Bar was fun and not crowded, even during an otherwise busy stay. The pool area is nice, though almost comically hidden.
Be aware that anything sent to you at the hotel is routed through the on-site FedEx location, with additional fees ranging from $10–$30. Housekeeping also removed a personal pillow during our stay, which was disappointing.
This could be a great hotel with a significant update. The service, location, and views are all nice - when the windows aren’t completely fogged, which they were for most of our stay. Overall, decent, but don’t expect a 4-star experience.
Nicole Nelson
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February 08, 2026
I was extremely disappointed with my stay at this Westin property. I typically expect a high standard from this brand, but the condition of the hotel was far below expectations and more comparable to a budget motel.
The cleanliness and maintenance were poor throughout the property. The carpets were torn, walls were heavily scratched and in need of paint, and the chairs in the room were damaged. The pool area was especially concerning — lighting was so dim you could not clearly see the bottom, and used towels were left scattered around with no visible staff attending to the area. I also did not observe any noticeable security presence during my stay.
The on-site Starbucks was also problematic. I ordered a plain coffee twice, and both times it had a very unpleasant taste, suggesting the creamer or equipment may not have been fresh or properly maintained.
During the night, I was awakened around 2:30 AM by what sounded like multiple gunshots followed by police and ambulance sirens, which felt unsafe and unsettling. Given the condition of the property and lack of visible security measures, this added to the overall concern.
Additionally, the hotel charges $65 per day for parking, yet the process to park and retrieve a vehicle took an excessive amount of time.
Overall, the property did not match the appearance presented online and did not meet the standards I associate with the Westin brand. I would not recommend staying at this location.
Andrew Slugg
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February 11, 2026
Spent 1 comfortable and quiet night here recently. Great views of the Olympic Plaza (more so at night). The staff were all incredibly welcoming and helpful (10/10). Didn’t dine other than the catering for a conference lunch which was standard fare but good, fresh and healthy. Gym was well appointed and they had yoga class (which I didn’t attend). If I had to make one suggestion it would be to reinvest in furniture. The desk and occasional chairs were a little worse for wear.
Oh, and charging for WiFi in 2026 seems wrong somehow and is an obvious money grab. Not everything, especially in the hospitality industry, needs to be monetized, does it?
Morgan Middleton
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January 04, 2026
If you’re paying $400-$600+ a night to stay a the Westin, I expect top tier cleanliness and service. I have traveled all over the world; Dubai, Paris, Thailand, the Caribbean, you name it and have stayed in hotels way cheaper with much better cleaning. The only thing you’re paying for here is the view.
White liquid substance in the elevators, condom wrapper remains in the hallway, Starbucks was closed at 2pm when they aren’t supposed to close until the late evening, our first room shower water was lukewarm, and the second shower drain was clogged. I had to walk to Dunkin 5 mins away for an iced coffee and felt uncomfortable due to the amount of addicts and homeless men on the streets as a woman because for whatever reason Starbucks decided to shut their store inside of the hotel down. I asked the help desk and they were even unaware.. they simply said “oh… they must’ve left early”.
What in Gods name are we paying so much money for? I would like to continue the relationship with the Westin and continue booking with you all; as my fiancé and I are world travelers, but please step it up and give people what they pay for. My friends stayed at the Hilton down the street and the rooms were much cleaner and updated. Clearly management here is not doing their job. And before you guys comment and say that I did not stay, my booking was under the last name Ellis & I was her guest. The cleanliness of this place is absolutely unacceptable.
The good things I would say is that the views are awesome and the express services was very accommodating & the gym was also nice.
I’m an Atl native and have been to many of our hotels in the city and this one was greatly disappointing. I hope this can be rectified.
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Rooms are very squshy, the bathroom was extremely small, you could sit on the toilet: touch the sink, the shower, and the door all at once. The rooms need to renovoated as well as the hotel, it's dated, and expensive for what you don't get to enjoy. The observatory viewing floor on 72 was closed and had no time frame of when it would reopen, another disappointment. We were there for 4 days and we had no hot water, we called and talked to the front desk everyday, the Westin staff always mentioned maintenance was on their way... maybe the maintenance crew was coming from Marriott headquarters in Maryland to ATL¿¡ The front desk staff mentioned that the management staff was unavailable for 4 days to discuss this issue with us and the hotel was fully booked so their were no rooms for the Westin to move us into! The sheets were dirty and stained, our bathroom sink was cracked. Plus our refrigerator was broken, it wouldn't get cold, the housekeeping staff verified it was broken. Overall another dilapitating overpriced Marriott property!!! The front desk couldn't offer us money back for our stay as management wasn't available to approve the reimbursement. Once again a disappointment from a $80 billion company. Thank you, Marriott for a horrible stay in ATL!!!
Once a 4-star hotel, this property is now in serious need of a major renovation. I genuinely love the late-1970s architecture, so I appreciate that aspect and wish the hotel would lean into that. Unfortunately, the rooms and common areas are extremely worn and dated...more early-2000s, and I’ve stayed in 2-star motels that were in better condition. The shower had strong water pressure (a definite plus), but the drain was clogged, and the room frequently smelled like sewer gas. Top sheets for the beds are not large enough. The Sundial Bar was fun and not crowded, even during an otherwise busy stay. The pool area is nice, though almost comically hidden. Be aware that anything sent to you at the hotel is routed through the on-site FedEx location, with additional fees ranging from $10–$30. Housekeeping also removed a personal pillow during our stay, which was disappointing. This could be a great hotel with a significant update. The service, location, and views are all nice - when the windows aren’t completely fogged, which they were for most of our stay. Overall, decent, but don’t expect a 4-star experience.
I was extremely disappointed with my stay at this Westin property. I typically expect a high standard from this brand, but the condition of the hotel was far below expectations and more comparable to a budget motel. The cleanliness and maintenance were poor throughout the property. The carpets were torn, walls were heavily scratched and in need of paint, and the chairs in the room were damaged. The pool area was especially concerning — lighting was so dim you could not clearly see the bottom, and used towels were left scattered around with no visible staff attending to the area. I also did not observe any noticeable security presence during my stay. The on-site Starbucks was also problematic. I ordered a plain coffee twice, and both times it had a very unpleasant taste, suggesting the creamer or equipment may not have been fresh or properly maintained. During the night, I was awakened around 2:30 AM by what sounded like multiple gunshots followed by police and ambulance sirens, which felt unsafe and unsettling. Given the condition of the property and lack of visible security measures, this added to the overall concern. Additionally, the hotel charges $65 per day for parking, yet the process to park and retrieve a vehicle took an excessive amount of time. Overall, the property did not match the appearance presented online and did not meet the standards I associate with the Westin brand. I would not recommend staying at this location.
Spent 1 comfortable and quiet night here recently. Great views of the Olympic Plaza (more so at night). The staff were all incredibly welcoming and helpful (10/10). Didn’t dine other than the catering for a conference lunch which was standard fare but good, fresh and healthy. Gym was well appointed and they had yoga class (which I didn’t attend). If I had to make one suggestion it would be to reinvest in furniture. The desk and occasional chairs were a little worse for wear. Oh, and charging for WiFi in 2026 seems wrong somehow and is an obvious money grab. Not everything, especially in the hospitality industry, needs to be monetized, does it?
If you’re paying $400-$600+ a night to stay a the Westin, I expect top tier cleanliness and service. I have traveled all over the world; Dubai, Paris, Thailand, the Caribbean, you name it and have stayed in hotels way cheaper with much better cleaning. The only thing you’re paying for here is the view. White liquid substance in the elevators, condom wrapper remains in the hallway, Starbucks was closed at 2pm when they aren’t supposed to close until the late evening, our first room shower water was lukewarm, and the second shower drain was clogged. I had to walk to Dunkin 5 mins away for an iced coffee and felt uncomfortable due to the amount of addicts and homeless men on the streets as a woman because for whatever reason Starbucks decided to shut their store inside of the hotel down. I asked the help desk and they were even unaware.. they simply said “oh… they must’ve left early”. What in Gods name are we paying so much money for? I would like to continue the relationship with the Westin and continue booking with you all; as my fiancé and I are world travelers, but please step it up and give people what they pay for. My friends stayed at the Hilton down the street and the rooms were much cleaner and updated. Clearly management here is not doing their job. And before you guys comment and say that I did not stay, my booking was under the last name Ellis & I was her guest. The cleanliness of this place is absolutely unacceptable. The good things I would say is that the views are awesome and the express services was very accommodating & the gym was also nice. I’m an Atl native and have been to many of our hotels in the city and this one was greatly disappointing. I hope this can be rectified.