Every person on the staff for 12/7/2024 deserves a raise! My girlfriends and I came here to watch the GA v. Texas SEC championship and we were treated with kindness, hospitality, and warm energy. The bartenders are a 10/10, the vibe was amazing. All the guests we came in contact with were friendly and super fun! We actually decided to eat / drink upstairs and downstairs so we experienced both bars. The DJ downstairs was lit, and he encouraged people to dance, have fun, and live in the moment. So WORTH IT! We will absolutely be back!
SometimeAfterTwoAM
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January 04, 2025
I hesitate to write this review for 2 reasons: One, I do not want to get anyone in trouble who was simply trying to help a customer in need. Two, I do not want to reveal this information and risk a slew of people hounding the bartenders for the same request. But over-the-top service must be acknowledged so here goes.
We visited the Reverb Lobby Bar the night of the Rolling Stones concert across the street. We ordered some pizzas which were a large portion given the price and the fact that this was a nice hotel in a heavy populated area, with little competition in walking distance. Hate to say it, but you just usually expect to be gouged in a situation like this. Not the case here. During the course of the meal and a few drinks, I informed the bar tender with advance notice that just before we leave to head over for the concert, I would love to order a shot in the dark (cup of coffee with shot of espresso) for me to take to go when we walked to the stadium. This is a ritual for me that I do to stay awake for 3 hour drives back to Alabama after a concert. The bartender very regrettably informed me that they did not serve coffee. The snack bar across the lobby had some single shot cold brew, but that wasn't what I needed. I asked if she knew where nearby I could get this, and she couldn't think of anywhere. I think she could sense my disappointment as I started googling nearby coffee shops.
About 20 minutes later, after paid out and were preparing to head down the street, the nice woman approached me with a large paper to-go cup full of coffee and espresso, a side cup of coffee creamer, and two sugars. I was both thrilled and shocked and she could tell I was waiting for an explanation. "We have an espresso and coffee maker in the kitchen but it's really something just for employees. But I made an exception." When I asked her how much I owed her, she said "like I told you, we don't sell coffee". She then winked and walked away. We tipped her a $20 for her hospitality and after the concert, made it home just fine (and wide awake!). This is the kind of service you hope for and rarely get. I'm sure you will remember me if you read this, so thank you for truly saving my night (and saving me from a 6 block walk to a coffee shop).
Bethany Geiger
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December 28, 2024
The front desk staff that greeted me was so friendly and helpful, I wish I caught her name! She was great. Weirdly our room hadn’t been turned over, so that was a bit annoying but she got us moved to a better room and made that super easy. It’s a bit overpriced for what’s offered and parking is expensive. The rooms are really basic. The couch was stained, counter was poorly repaired, the weird mood light was flickering, but it was clean and the shower was nice. Good place to stay if you need some common areas for a group outing or basic amenities near downtown.
Jennifer Whittington
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January 02, 2025
Nice hotel. Staff was very friendly and helpful. Close to State Farm Arena so we could walk to our concert. I bit pricey for a clean but basic room.
Birgit Reprich
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January 10, 2025
Review for Reverb by Hard Rock Atlanta Downtown
I’m currently staying at Reverb by Hard Rock Atlanta Downtown, and my experience has been extremely frustrating. The heating in my room is not functioning during one of the coldest weeks of the year, leaving me uncomfortably cold. Despite reporting this issue to maintenance earlier today, no one has addressed it. When I followed up this evening, I was informed that no assistance was available. To make matters worse, the in-room Alexa device, intended for contacting reception, is unresponsive, forcing me to go downstairs in person.
Additionally, housekeeping services have been severely lacking. My room has not been cleaned; the bed is unmade, the bathroom has not been attended to, and the garbage has not been emptied. When I requested extra blankets to cope with the cold, I was provided only with a fitted sheet and a thin quilt, which are insufficient for the freezing temperatures. The staff’s indifference and unhelpfulness have only added to my frustration.
Given the hotel’s proximity to major venues like the Georgia World Congress Center, I expected a higher standard of service. Unfortunately, my experience has been far below expectations, and I would not recommend this hotel to others.
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Every person on the staff for 12/7/2024 deserves a raise! My girlfriends and I came here to watch the GA v. Texas SEC championship and we were treated with kindness, hospitality, and warm energy. The bartenders are a 10/10, the vibe was amazing. All the guests we came in contact with were friendly and super fun! We actually decided to eat / drink upstairs and downstairs so we experienced both bars. The DJ downstairs was lit, and he encouraged people to dance, have fun, and live in the moment. So WORTH IT! We will absolutely be back!
I hesitate to write this review for 2 reasons: One, I do not want to get anyone in trouble who was simply trying to help a customer in need. Two, I do not want to reveal this information and risk a slew of people hounding the bartenders for the same request. But over-the-top service must be acknowledged so here goes. We visited the Reverb Lobby Bar the night of the Rolling Stones concert across the street. We ordered some pizzas which were a large portion given the price and the fact that this was a nice hotel in a heavy populated area, with little competition in walking distance. Hate to say it, but you just usually expect to be gouged in a situation like this. Not the case here. During the course of the meal and a few drinks, I informed the bar tender with advance notice that just before we leave to head over for the concert, I would love to order a shot in the dark (cup of coffee with shot of espresso) for me to take to go when we walked to the stadium. This is a ritual for me that I do to stay awake for 3 hour drives back to Alabama after a concert. The bartender very regrettably informed me that they did not serve coffee. The snack bar across the lobby had some single shot cold brew, but that wasn't what I needed. I asked if she knew where nearby I could get this, and she couldn't think of anywhere. I think she could sense my disappointment as I started googling nearby coffee shops. About 20 minutes later, after paid out and were preparing to head down the street, the nice woman approached me with a large paper to-go cup full of coffee and espresso, a side cup of coffee creamer, and two sugars. I was both thrilled and shocked and she could tell I was waiting for an explanation. "We have an espresso and coffee maker in the kitchen but it's really something just for employees. But I made an exception." When I asked her how much I owed her, she said "like I told you, we don't sell coffee". She then winked and walked away. We tipped her a $20 for her hospitality and after the concert, made it home just fine (and wide awake!). This is the kind of service you hope for and rarely get. I'm sure you will remember me if you read this, so thank you for truly saving my night (and saving me from a 6 block walk to a coffee shop).
The front desk staff that greeted me was so friendly and helpful, I wish I caught her name! She was great. Weirdly our room hadn’t been turned over, so that was a bit annoying but she got us moved to a better room and made that super easy. It’s a bit overpriced for what’s offered and parking is expensive. The rooms are really basic. The couch was stained, counter was poorly repaired, the weird mood light was flickering, but it was clean and the shower was nice. Good place to stay if you need some common areas for a group outing or basic amenities near downtown.
Nice hotel. Staff was very friendly and helpful. Close to State Farm Arena so we could walk to our concert. I bit pricey for a clean but basic room.
Review for Reverb by Hard Rock Atlanta Downtown I’m currently staying at Reverb by Hard Rock Atlanta Downtown, and my experience has been extremely frustrating. The heating in my room is not functioning during one of the coldest weeks of the year, leaving me uncomfortably cold. Despite reporting this issue to maintenance earlier today, no one has addressed it. When I followed up this evening, I was informed that no assistance was available. To make matters worse, the in-room Alexa device, intended for contacting reception, is unresponsive, forcing me to go downstairs in person. Additionally, housekeeping services have been severely lacking. My room has not been cleaned; the bed is unmade, the bathroom has not been attended to, and the garbage has not been emptied. When I requested extra blankets to cope with the cold, I was provided only with a fitted sheet and a thin quilt, which are insufficient for the freezing temperatures. The staff’s indifference and unhelpfulness have only added to my frustration. Given the hotel’s proximity to major venues like the Georgia World Congress Center, I expected a higher standard of service. Unfortunately, my experience has been far below expectations, and I would not recommend this hotel to others.