We stayed here for a day. Parking was $45(thus making the cost higher then what we wanted. while booking online I remember it said free self parking, otherwise I wouldn't have booked it)
Room was supposed to have kitchen but there was no electric stove for cooking(normally given at other locations of this hotel chains). It had dishwasher and some utensils. Location was good but I guess this is not good location for a family on vacation. Book here if you have business visit in downtown and you are alone. It was our mistake to book in downtown. We were given so called upgraded room (we realized we were tricked as it had single queen bed + separate room with sofa cum bed but we had booked a room with 2 queen beds). I need to write this review so as to make others aware.
I C
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January 04, 2025
The guest services were very polite and friendly. The area was not so great, HOWEVER, everyone was very friendly that we encountered. There was a convenience store one block down as well as an Indian restaurant we DoorDash Ed that was on the same block. Ideally located as far as convenience. Was told by the officer and front desk not to park on the street and use valet, $45 for valet of $40 for the parking deck. Aside from that, it was pleasant and the people were very kind.
Dana Copeland
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September 30, 2024
We enjoyed our stay here! We were displaced from our home due to a flood and renovations, so we were there about two and half weeks. Everyone was so friendly and helpful. Great positive energy. Shout out to the breakfast crew and valet crew (front desk crew were amazing too). Everyone was so accommodating and helpful. Management is doing a good job keeping these employees happy and they in turn keep their guest happy. I would stay here again. Also, it is important to let future guest know the largest bed here is small queen bed. That took some getting used to it (also not very comfy), but rooms were clean and well maintained. Also, you should check out the rooftop area. It's a cool little spot for some fresh air and great view of the city. Good Food places near by Greatest Plates, The Yard (Ice Cream), Metro Diner ( Not Landmark Diner), etc...
Andy Ramirez
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October 28, 2024
The bad: I encountered a bed bug next morning on my first night. It was alive before I smashed it (see photo). Front desk/manager came up to our room to inspect the bug. She confirmed it was indeed a bed bug. We were then moved to another room where we encountered another bug (see photo). I didn’t bother to say anything since it wasn’t a bed bug. We were then contacted shortly after by the manager by phone and said they are going to compensate the first night for the inconvenience And continued apologized heavily for the inconvenience. We were appreciative for the changes. We didn’t request anything, I am an easy going person and care about customer service. Things were fine during our stay. Few days later I was charged the full amount, no partial refund for the 1st night stay. I called to complain about the error that was made. I was then told we no longer qualified for the refund, was given the blame for the bed bug. They offered to give me honor points instead of the refund. Another week later and still no points!
I never had to experience something like this before. Poor customer service.
The good: convenient location. Walking distance to world of Coca Cola, State Farm stadium, aquarium. Nice and small roof top to chill and see a bit of downtown view.
Olaf K
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January 11, 2025
The bedding is horrible! The pillows must be 10 years old. There is no comforter on the bed, instead flimsy thin sheets. Rooms are not serviced daily. .Breakfast is mediocre at best.
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We stayed here for a day. Parking was $45(thus making the cost higher then what we wanted. while booking online I remember it said free self parking, otherwise I wouldn't have booked it) Room was supposed to have kitchen but there was no electric stove for cooking(normally given at other locations of this hotel chains). It had dishwasher and some utensils. Location was good but I guess this is not good location for a family on vacation. Book here if you have business visit in downtown and you are alone. It was our mistake to book in downtown. We were given so called upgraded room (we realized we were tricked as it had single queen bed + separate room with sofa cum bed but we had booked a room with 2 queen beds). I need to write this review so as to make others aware.
The guest services were very polite and friendly. The area was not so great, HOWEVER, everyone was very friendly that we encountered. There was a convenience store one block down as well as an Indian restaurant we DoorDash Ed that was on the same block. Ideally located as far as convenience. Was told by the officer and front desk not to park on the street and use valet, $45 for valet of $40 for the parking deck. Aside from that, it was pleasant and the people were very kind.
We enjoyed our stay here! We were displaced from our home due to a flood and renovations, so we were there about two and half weeks. Everyone was so friendly and helpful. Great positive energy. Shout out to the breakfast crew and valet crew (front desk crew were amazing too). Everyone was so accommodating and helpful. Management is doing a good job keeping these employees happy and they in turn keep their guest happy. I would stay here again. Also, it is important to let future guest know the largest bed here is small queen bed. That took some getting used to it (also not very comfy), but rooms were clean and well maintained. Also, you should check out the rooftop area. It's a cool little spot for some fresh air and great view of the city. Good Food places near by Greatest Plates, The Yard (Ice Cream), Metro Diner ( Not Landmark Diner), etc...
The bad: I encountered a bed bug next morning on my first night. It was alive before I smashed it (see photo). Front desk/manager came up to our room to inspect the bug. She confirmed it was indeed a bed bug. We were then moved to another room where we encountered another bug (see photo). I didn’t bother to say anything since it wasn’t a bed bug. We were then contacted shortly after by the manager by phone and said they are going to compensate the first night for the inconvenience And continued apologized heavily for the inconvenience. We were appreciative for the changes. We didn’t request anything, I am an easy going person and care about customer service. Things were fine during our stay. Few days later I was charged the full amount, no partial refund for the 1st night stay. I called to complain about the error that was made. I was then told we no longer qualified for the refund, was given the blame for the bed bug. They offered to give me honor points instead of the refund. Another week later and still no points! I never had to experience something like this before. Poor customer service. The good: convenient location. Walking distance to world of Coca Cola, State Farm stadium, aquarium. Nice and small roof top to chill and see a bit of downtown view.
The bedding is horrible! The pillows must be 10 years old. There is no comforter on the bed, instead flimsy thin sheets. Rooms are not serviced daily. .Breakfast is mediocre at best.